Shipping & Returns
Delivery
Delivery Times
All our orders are processed within 1 to 3 business days. Once shipped, delivery takes an average of:
- Metropolitan France: 7 to 15 business days
- Europe: 10 to 20 business days
Order Tracking
An email containing your tracking number will be sent to you upon shipment. You can track your package in real-time.
Delivery Costs
Costs are calculated at checkout based on your cart and address. Regularly enjoy free shipping on our special offers.
Returns
30-Day Return Policy
Not satisfied? No problem. You have 30 days after receipt to return your item to us.
Return Conditions
- The item must be unused and in its original packaging
- A proof of purchase is required
- Return shipping costs are the responsibility of the customer, except in the case of a defective product
Return Process
- Contact us at contact@atelierbalcon.com with your order number
- We will send you return instructions
- Ship the package
- Refund within 5 to 10 business days after receipt
Exchanges
For an exchange, return the item and place a new order. This is the fastest way to receive your new item.
Need Help?
Contact us at contact@atelierbalcon.com — we respond within 24 hours.